Terms and conditions

The following Terms and Conditions (together with all the documents mentioned therein) establish the conditions that govern the use of our website (www.villalasperelli.com) and the purchase of products on it (hereinafter, the conditions").

Please read these Terms carefully before using our website. By using our website or placing an order through it, you agree to be bound by these Conditions. If you do not agree with all the Conditions you must not use our website.

If you have any questions related to the Conditions, you can contact us by email at villa@villalasperelli.com.
The contract may be formalized, at your choice, in any of the languages ​​in which the Conditions are available on this website.

The sale of items through this website is carried out under the name VILLA LAS PERELLI by VILLA LAS PERELLI SL, a Spanish company with address at Calle Médico Duran 25 Bajo, 15005 A Coruña, registered in the Commercial Registry of A Coruña, in Volume 3820, Folio 10, Sheet C-63678, and CIF B56425697, with telephone number +34 915020690 and email villa@villalasperelli.com.


1. DATA AND THIS WEB PAGE

The information or personal data that you provide us about yourself will be treated in accordance with the provisions of our Privacy Policy. By using our website, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.

2. USE OF OUR WEBSITE

By using our website and placing orders through it, you agree to:

- Use the website only to make legally valid queries or orders.
- Do not place any false or fraudulent order, nor register or place orders by deliberately providing false or inaccurate information or impersonating the identity of a third party. If such an order could reasonably be considered to have been made, we will be authorized to cancel it and inform the relevant authorities.
- Do not carry out any action aimed at damaging, blocking, deteriorating, disabling, overloading, temporarily or permanently, the functionalities, tools, contents and/or infrastructure of the website, in such a way as to prevent its normal use.
- Do not use any of the materials and information contained on this website for illicit purposes or effects, expressly prohibited in these General Conditions of Use, contrary to the rights and interests of VILLA LAS PERELLI, its users and/or third parties.
- Likewise, the introduction of hyperlinks for commercial purposes on websites other than VILLA LAS PERELLI, which allow access to our website, without prior consent is expressly prohibited.
- Provide us with your email address, postal address and/or other contact information in a truthful and accurate manner. Likewise, you agree that we may use said information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order.

By placing an order through our website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.


3. SERVICE AVAILABILITY

The items offered through this website are only available for shipment and delivery within the territory of the European Union; except for exceptional circumstances, or cases of force majeure, which will be notified in advance and in a timely manner.


4. HOW TO PLACE AN ORDER

To place an order, you must follow the online purchasing procedure and click on "Place order". Next, you must enter your contact information, delivery address, shipping method and payment method. Then, select “Authorize Payment” to confirm the order and authorize payment.

Once your order has been placed, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Additionally, we will inform you by email when your order is being shipped (the "Shipping Confirmation"). If you need an invoice for the order, you can send an email to villa@villalasperelli.com requesting it.

Although we will do our best to always process all orders, there may be exceptional circumstances that prevent us from processing an order after we have sent the Order Confirmation, and we reserve the right not to process it at any time. If your offer is not accepted and your account has already been charged, you will be refunded in full.


5. TECHNICAL MEANS TO CORRECT ERRORS

If you detect that an error has occurred when entering your personal data during your registration as a user of this website, contact us by sending an email to villa@villalasperelli.com and indicate the data you wish to modify.

If you detect an error in your order after completing the payment process, you must immediately contact our customer service, at the email address mentioned above, to try to correct the error.


6. PRODUCT AVAILABILITY

All orders are subject to product availability. If there are difficulties in the supply of products or if there are no items in stock, we will refund the amount you have paid.

7. PRICE AND PAYMENT

The prices on the website are indicated in euros (€), they include VAT (when this tax is applicable), but exclude shipping costs, which will be added to the total amount due as set out on the “Shipping and returns” page of our website.

Prices may change at any time, but any changes will not affect orders for which we have already sent you an Order Confirmation. Once you have selected all the items you want to purchase, they will have been added to your basket and the next step will be to process the order and make payment. To do this, you must follow the steps of the purchasing process, filling out or verifying the information requested at each step. Likewise, during the purchase process, before making payment, you can modify the details of your order. There is also a description of the purchasing process on the “Frequently Asked Questions” page found on our website. If you are a registered user, you have details of all orders placed in My Account section.

You can use Visa, Mastercard, Maestro, American Express and UnionPay debit and credit cards as a means of payment. Payments will only be made in euros (€).
Likewise, you can pay all or part of the price of your purchase with the Villa Las Perelli gift card, issued by VILLA LAS PERELLI, by entering the code provided in the “Discount code or gift card” section found on the last screen of the purchasing process.

To minimize the risk of unauthorized access, your credit card details will be encrypted. By clicking "Authorize Payment" you are confirming that the credit card is yours or that you are the legitimate holder of the gift card. You further agree that all personal information and data is true and accurate and that you authorize us to pay for the ordered items with the applicable credit or debit card and that there are sufficient funds in the applicable account to cover the cost of the order.

Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.

8. BUY AS A GUEST

This website also allows purchasing through the guest purchasing functionality. In this purchase method, you will only be asked for the essential data to be able to process your order. If you make the purchase as a guest, please note that you will only be able to check the status of your order from the “View your order” link included in the “Purchase Confirmation” email.

 

9. VAT AND BILLING

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the items will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.

For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with current regulations in each of these territories.

In the case of delivery of goods transported outside the European Union, this operation is exempt from VAT.

The exemption for intra-community deliveries will only apply if the customer has communicated a valid intra-community operator number (VAT number) from a Member State other than Spain. Otherwise, the intra-community delivery is subject to and not exempt in the territory of application of Spanish VAT.

You authorize us to issue the invoice in electronic format, although you may indicate to us at any time your wish to receive an invoice in paper format, in which case, we will issue and send the invoice in that format. You can request it by contacting our customer service, through any of the means made available to you and free of charge.



10. SHIPPING AND DELIVERY

Unless there are circumstances derived from the personalization of the products, custom products, products that require special packaging or seals, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the products listed in each Shipping Confirmation within the period indicated on the website according to the shipping method selected.

Regarding the virtual gift card, you will receive a unique code for the value indicated in the purchase email. This must be entered in the “Discount code or gift card” section displayed at the end of the purchasing process.

If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Please note, in any case, that we do not make home deliveries on Saturdays or Sundays, except in the case of the virtual gift card, which will be delivered by email on the date the purchase is made.

For the purposes of these Conditions, it will be understood that "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires material possession of the products, which will be proved by signing of the receipt of the order at the agreed delivery address by signing.

The virtual gift card will be deemed delivered in accordance with the provisions of the Conditions of Use of the Gift Card and, in any case, on the date it is sent to the email address indicated by you.

Orders placed on holidays will be counted as placed on the next business day. The actual delivery date may be affected by shipping delays due to weather conditions or other external factors, as well as during the holiday season. Please check the shipping tracking information you will receive via email for the most accurate delivery date.

All orders placed after 12 noon will be processed the next business day. Holidays do not count as delivery days. The total cost of each shipment will be detailed at the time of confirming the purchase.


11. IMPOSSIBILITY OF DELIVERY

Two delivery attempts will be made in Spanish territory and only one for deliveries to countries outside of Spain. In this case, you will receive a notice of your deposit at the shipping company's facilities, and, if you wish, you can request a second delivery, the cost of which will be assumed by the client, indicating it to us in an email to villa@villalasperelli.com .

If after 15 days from when your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a consequence of the termination of the contract, we will return the payments received from you, with the exception of delivery costs (nor the additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method that offer) without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract resolved. Please note that transportation resulting from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs to you.

This clause does not apply to the virtual gift card, whose delivery will be governed by the provisions of the Conditions of Use of the Gift Card and by the provisions of clause 6 above.


12. TRANSFER OF RISK AND OWNERSHIP

The risks of the products will be your responsibility from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including delivery charges, or upon delivery (as defined in clause 10 above), if this would take place at a later time.




13. RETURN POLICY

13.1. Legal right to withdraw from the purchase

Right of withdrawal

If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify VILLA LAS PERELLI by writing to us at villa@villalasperelli.com of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by email).

Consequences of withdrawal

In case of withdrawal on your part, we will refund the amount of the returned products, except for shipping costs (nor the additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction unless you tell us otherwise, expressly detailing the payment method through which you want us to make the refund. You will not incur any costs as a result of the refund. Notwithstanding the above, we may withhold the refund until we have received the goods, or until you have presented proof of their return, depending on which condition is met first.

To return the products, you must send the products following the instructions indicated by email, without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw. of the contract. The deadline will be considered met if you return the goods before said deadline has expired.

Unless you return the goods through the method agreed with our customer service team (home collection or at an authorized delivery point), you must assume the direct cost of returning the goods. In any case, remember that you must deliver, along with the products, all the materials used for packaging (bags, boxes, envelopes, tissue paper), as well as a printed copy of the “Order Confirmation” received in your email. after your purchase.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.



13.2. Common provisions

You will not have the right to withdraw from the contract whose purpose is the supply of any of the following products:

1. Personalized or made-to-measure items
2. Sealed goods that are not suitable for return for health or hygiene reasons and that have been unsealed after delivery.

Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond simply opening it, products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the product/s while they are in your possession. Please return the item using or including all its original packaging, instructions and other documents that may accompany it.

You can make returns through the method that we indicate from our customer service. You can choose to collect it at your home or return it to a delivery point. A “delivery point” is a package collection and delivery point used by the postal service or courier service that offers this service in your area. To request this returns option, you must send us an email to villa@villalasperelli.com and we will indicate the steps to follow. Please note that unless you make the return using the indicated method, you will have to bear the direct costs of the return.

Send the item in the same package in which you received it, including all materials used for packaging (bags, boxes, envelopes, tissue paper) and follow the instructions we have indicated to you by email. Due to the fragile and unique nature of the products, if you no longer have the original packaging, returns cannot be made due to the possible risk of breakage.

Please note that, having delivered the order, in the event of exercising the legal or contractual right of withdrawal, when you are the one who organizes its transportation, without said service having been offered by us, we will not be able to assume the risk on the return package when it refers to causes not attributable to VILLA LAS PERELLI.

After examining the item we will inform you if you are entitled to a refund of the amounts paid. Reimbursement of transport costs will only be made when the right of withdrawal is exercised within the legal period and all the items that make up the order in question are returned. The refund will be made as soon as possible and, in any case, within a period of 14 days from the date on which you informed us of your intention to withdraw. However, we may withhold the refund until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first. The refund will be made in the same payment method that you used to pay for the purchase. If you have any questions, you can contact us by sending an email to villa@villalasperelli.com.


13.3. Returns of defective products

In cases where you consider that at the time of delivery the product does not comply with what is stipulated in the contract, you must contact us immediately by email to villa@villalasperelli.com providing the details of the product, as well as the damage it suffers. You can return the product following the instructions received through customer service. We will carefully examine the returned product and will inform you by email within a reasonable period of time whether a refund or replacement is appropriate (if applicable).

The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days following the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amounts paid for those products that are returned due to any defect or defect, when it really exists, will be fully refunded, including the delivery costs incurred to deliver the item and the costs that, if applicable, you would have incurred to give it back to us. The refund will be made in the same payment method that you used to pay for the purchase. In any case, the rights recognized by current legislation remain safe.

Handmade products
Please note that products made by hand or manually may present imperfections and particularities inherent to their production that make this piece unrepeatable and therefore may differ to a certain extent from the product shown on the website. Likewise, some products of this nature may require special care. If a return is requested due to any of these particularities, the product will not be considered “defective” since they are part of the irregular design and finish of the handmade pieces. Please keep this in mind before purchasing.

Antiques
The antiques that you will find at Villa Las Perelli have been carefully selected taking into account their historical value. These pieces are not new but have been preserved over the years and therefore may present imperfections and signs of use. Some of them have been made through manual processes typical of their time, so they may also present irregularities and particularities that are part of their design. Likewise, some products of this nature may require special care. In the event that a return is requested due to any of these particularities or marks of use, the product will not be considered “defective” since they are part of the irregular design and finish of the handmade pieces. Please keep this in mind before purchasing.


13.4. Right of withdrawal and return of orders from abroad.

If you have placed an order through this website from a Member State of the European Union other than Spain, clauses 13.1 and 13.2 above will apply.
Likewise, we inform you that under no circumstances (with the exception of what is provided in clause 13.3 to which this clause 13.4 does not apply) will we be obliged to reimburse you for shipping costs other than those incurred to the original delivery address in Spain or return costs from a destination outside Spanish territory.

14. GUARANTEES

If you contract as a consumer and user, you have the right to corrective measures, free of charge, in case of lack of conformity of the goods. We offer you guarantees on the products that we sell through this website, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same that manifests within the legally established deadlines from the product delivery.

It is understood that the products comply with the contract provided that:
- conform to the description made by us and possess the qualities that we have presented on this website,
- are suitable for the uses to which products of the same type are ordinarily intended,
- and present the usual quality and performance of a product of the same type that are reasonably expected

In this sense, if any of the products do not comply with the contract, you must inform us by following the procedure detailed in section 13.3 above and through any of the means of communication provided for this purpose.

Handmade products
The products we sell, especially craft products, can often exhibit the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in grain, texture, knots and color, will not be considered defects or flaws. On the opposite, it will count with your presence and appreciate it. We only select the highest quality products, but natural characteristics are inevitable and must be accepted as part of the individual appearance of the product. Likewise, some products of this nature may require special care.

Antiques
As for the antiques we sell, they have historical value based on their unique characteristics and state of conservation. These pieces have been manufactured many years ago with techniques of the time, mostly handmade, and have been preserved for a long time so they may present variations and particularities that are part of the product. Likewise, some products of this nature may require special care.


15. LIABILITY AND RELEASE OF LIABILITY

Except as otherwise expressly provided in these Conditions, our liability in relation to any product purchased from our website will be strictly limited to the purchase price of such product.

However, and unless otherwise provided by law, we will not accept any responsibility for the following losses, regardless of their origin:

1. loss of income or sales;
2. loss of business;
3. lost profits or loss of contracts;
4. loss of anticipated savings;
5. data loss; and
6. loss of management time or office hours.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless stated expressly the opposite in it.

16. INDUSTRIAL AND INTELLECTUAL PROPERTY

You acknowledge and consent that all copyright, trademark and other industrial and intellectual property rights on the materials or content provided as part of the website correspond at all times to us or to those who have granted us a license for their use. You may use such material only as expressly authorized by us or those who have licensed its use to us. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.

17. VIRUSES, HACKING AND OTHER COMPUTER ATTACKS

You must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs or any other technologically harmful or damaging programs or materials. You will not attempt to gain unauthorized access to this website, the server on which said page is hosted or any server, computer or database related to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause could lead to the commission of infractions classified by the applicable regulations. We will report any breach of these regulations to the relevant authorities and will cooperate with them to discover the identity of the attacker. Likewise, in the event of breach of this clause, you will immediately cease to be authorized to use this website.

We will not be liable for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or materials as a result of your use of this website or of downloading content from it or to those to which it redirects.

18. LINKS FROM OUR WEBSITE

In the event that our website contains links to other websites and materials from third parties, these links are provided for informational purposes only, without us having any control over the content of said web pages or materials. We therefore accept no liability for any damage or loss arising from its use.


19. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

The notifications you send us must be sent to the email address villa@villalasperelli.com.

Applicable law requires that some of the information or communications we send you be in writing. By using this website, you agree that most communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically meet the legal requirements of being in writing. This condition will not affect your legal rights.

20. TRANSFER OF RIGHTS AND OBLIGATIONS

The contract is binding on both you and us, as well as our respective successors, assigns and assigns.

You may not transfer, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent.

We may transfer, assign, charge, subcontract or otherwise transfer a contract or any of the rights or obligations derived from it, at any time during its validity. For the avoidance of doubt, such transmissions, assignments, liens or other transfers will not affect the rights that, if applicable, you, as a consumer, have recognized by law nor will they nullify, reduce or limit in any other way the guarantees, both express and implied. , which we could have granted.

21. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for any failure or delay in compliance with any of the obligations assumed, when this is due to events that are beyond our reasonable control ("Force Majeure Cause").

Causes of Force Majeure will include any act, event, lack of performance, omission or accident that is beyond our reasonable control and, among others, the following:

1. Strikes, lockouts or other protest measures.
2. Civil commotion, revolt, invasion, terrorist threat or attack, war (declared or not) or threat or preparations for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
4. Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
5. Impossibility of using public or private telecommunications systems.
6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to comply with said obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to bring the Force Majeure Event to an end or to find a solution that allows us to fulfill our obligations despite the Force Majeure Event.

22. RESIGNATION

The lack of a requirement on our part for strict compliance on your part with any of the obligations assumed by you under a contract or these Conditions or the lack of exercise on our part of the rights or actions that may correspond to us under of said contract or the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations.

No waiver by us of a specific right or action will constitute a waiver of other rights or actions derived from a contract or the Conditions. No waiver by us of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly stated that it is a waiver and is formalized and communicated to you in writing in accordance with the provisions in the Notifications section above.

23. PARTIAL NULLITY

If any of these Conditions or any provision of a contract are declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

24. COMPLETE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire agreement between you and us in relation to the subject of these Conditions and replace any other pact, agreement or previous promise agreed between you and us verbally or written. You and we acknowledge that we have consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by both of us prior to the same, except as expressly mentioned. in these Conditions.
Neither you nor we will have any remedy against any untrue statement made by the other party, whether oral or written, prior to the date of a contract (unless such untrue statement was made fraudulently) and the only remedy available to you is the other party will be for breach of contract in accordance with the provisions of these Conditions.

25. OUR RIGHT TO MODIFY THESE TERMS

We reserve the right to modify the Terms and Conditions. The modifications introduced will not be retroactive.

If you do not agree with the modifications introduced, we recommend that you do not use our website.


26. APPLICABLE LEGISLATION AND JURISDICTION

The use of our website and the contracts for the purchase of products through said website will be governed by Spanish legislation.

Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes you as such.

27. COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

Your comments and suggestions will be welcomed. We ask you to send us such comments and suggestions, as well as any query, complaint or claim through the email indicated in clause 2 of these Conditions.

Your complaints and claims to our customer service will be attended to in the shortest possible time and, in any case, within a maximum period of one month. If you as a consumer consider that your rights have been violated, you can send us your complaints through the email address villa@villalasperelli.com in order to request an extrajudicial dispute resolution.

In this sense, if the acquisition between you and us has been concluded online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an extrajudicial dispute resolution with us. on consumer matters accessible through the Internet address http://ec.europa.eu/consumers/odr/.

 

 

Last modified: November 7, 2023